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The Culture Map

作者：Erin Meyer

出版社：PublicAffairs

出版年：2014-5-27

评分：8.8

ISBN：9781610392501

所属分类：行业好书

书刊介绍

内容简介

An international business expert helps you understand and navigate cultural differences in this insightful and practical guide, perfect for both your work and personal life.

Americans precede anything negative with three nice comments; French, Dutch, Israelis, and Germans get straight to the point; Latin Americans and Asians are steeped in hierarchy; Scandinavians think the best boss is just one of the crowd. It's no surprise that when they try and talk to each other, chaos breaks out.

In The Culture Map, INSEAD professor Erin Meyer is your guide through this subtle, sometimes treacherous terrain in which people from starkly different backgrounds are expected to work harmoniously together. She provides a field-tested model for decoding how cultural differences impact international business, and combines a smart analytical framework with practical, actionable advice.

作品目录

Introduction: Navigating Cultural Differences and the Wisdom of Mrs. Chen
1 Listening to the Air
Communicating Across Cultures
2 The Many Facesof Polite
Evaluating Performance and Providing Negative Feedback
3 Why Versus How
The Art of Persuasion in a Multicultural World
4 How Much Respect Do You Want?
Leadership, Hierarchy, and Power
5 Big D or Little d
Who Decides, and How?
6 The Head or the Heart
Two Types of Trust and How They Grow
7 The Needle, Not the Knife
Disagreeing Productively
8 How Late Is Late?
Scheduling and Cross-Cultural Perceptions of Time
Epilogue: Putting the Culture Map to Work
Acknowledgements
Notes
Index
· · · · · ·

作者简介

An American based in France, ERIN MEYER is a professor at INSEAD, one of the world’s leading international business schools. She is program director for INSEAD’s Managing Global Virtual Teams and Management Skills for International Business executive education programs. She has written for the Harvard Business Review, Singapore Business Times, and Forbes.com. In 2013 Erin was s...

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精彩摘录

theskillsinvolvedinbeinganeffectivecommunicatorvarydramaticallyfromoneculturetoanother.IntheUnitedStatesandotherAnglo-Saxoncultures,peoplearetrained(mostlysubconsciously)tocommunicateasliterallyandexplicitlyaspossible.Goodcommunicationisallaboutclarityandexplicitness,andaccountabilityforaccuratetransmissionofthemessageisplacedfirmlyonthecommunicator."Ifyoudon'tunderstand,it'smyfault."Bycontrast,inmanyAsiancultures,andtoalesserdegreeLatinAmericaandLatinEuropean(Spain,Portugal,Italy,andFrance)cultures,messagesareoftenconveyedimplicitly,requiringthelistenertoreadbetweenthelines.Goodcommunicationissubtle,layered,andmaydependoncopioussubtext,withresponsibilityfortransmissionofthe...

——引自第31页

low-contextcommunication:Peoplefromsuchculturesareconditionedfromchildhoodtoassumealowlevelofsharedcontext-thatis,fewsharedreferencepointsandcomparativelylittleimplicitknowledgelinkingspeakerandlistenerMythird-gradeteacher,"Saywhatyoumeanandmeanwhatyousay.WhenIwassixteen,ItookanelectiveclassatMinneapolisSouthHighSchoolongivingeffectivepresentations.ThisiswhereIlearnedthetraditionalAmericanruleforsuccessfullytransferringapowerfulmessagetoanaudience:"Tellthemwhatyouaregoingtotellthem,thentellthem,thentellthemwhatyou'vetoldthem."Thisisthephilosophyoflow-contextcommunicationinanutshell

——引自第34页